Refund policy

RETURN AND REFUND POLICY

We want you to be happy with your order. If you are not, you can return it under the terms below.

 

YOUR RIGHT TO CANCEL (UK AND EU CUSTOMERS)

Under the Consumer Contracts Regulations 2013 in the UK and equivalent EU consumer law, you have 14 days from the day you receive your order to tell us that you wish to cancel, and a further 14 days to send the goods back. You do not need to give a reason.

 

OUR RETURN WINDOW

We accept returns for 14 days from the date of delivery, wherever you are. To start a return you must contact us within that 14-day period.

 

CONDITION OF RETURNED ITEMS

Items must be unworn, unwashed and in their original condition, with all tags, hygiene seals and packaging intact. We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to check the item.

 

ITEMS WE CANNOT ACCEPT BACK

For hygiene reasons we cannot accept hand grips, wrist, elbow or knee supports, gloves or any item worn against the skin once the hygiene seal has been removed and the item has been used. We also cannot accept items made or personalised to your specification, such as printed names, or gift cards.

 

HOW TO START A RETURN

Email info@hollowgrip.com with your order number and the items you wish to return. We will reply with return instructions and the return address. Please do not send items back before contacting us.

 

RETURN SHIPPING COSTS

You are responsible for the cost of returning an item unless it is faulty, damaged in transit or not what you ordered. In those cases we cover the return cost and refund you in full.

 

REFUNDS

Once we receive and inspect your return we will email you to confirm. Approved refunds are issued to your original payment method within 14 days of us receiving the goods. When you cancel an entire order under your statutory right, we also refund the original delivery charge at our standard delivery rate.

 

FAULTY OR INCORRECT ITEMS

If an item is faulty, damaged or not as described you have rights under the Consumer Rights Act 2015. Contact us within a reasonable time and we will repair, replace or refund the item at no cost to you.

 

EXCHANGES

The fastest way to exchange an item, for example for a different size, is to return the original for a refund and place a new order.

 

QUESTIONS

Contact TOROS & BELL LONDON LTD at info@hollowgrip.com. Registered office: Flat 1 Rm 2, 87 Caledonian Road, London, N1 9BT, United Kingdom. Company number 17231960.