Shipping policy

SHIPPING POLICY

Hollowgrip is a trading name of TOROS & BELL LONDON LTD, a company registered in England and Wales, company number 17231960. Registered office: Flat 1 Rm 2, 87 Caledonian Road, London, N1 9BT, United Kingdom.

WHERE WE SHIP

We currently deliver to the United Kingdom, the United States and Canada. If your country is not offered at checkout, we cannot ship to you yet.

WHERE YOUR ORDER SHIPS FROM

Our products are dispatched by our overseas fulfilment partner. Orders are not dispatched from within the United Kingdom or the United States. We tell you this here, before you order, rather than after you have paid.

PROCESSING TIME

Orders are processed within 1 to 3 business days. During busy periods, such as the run-up to Christmas, processing can take up to 5 business days.

DELIVERY TIME

Orders to the United Kingdom usually arrive within 10 to 18 working days of being placed. Orders to the United States and Canada usually arrive within 12 to 20 working days. Both estimates include processing time, and the estimate that applies to your order is shown at checkout before you pay.

This is an estimate rather than a guarantee. Delivery can be affected by customs clearance, carrier delays and public holidays. This is kit you buy at the start of a term, not the night before a session.

SHIPPING COST

Delivery is free on every order, to every destination we ship to. There is no minimum spend.

TAXES AND IMPORT CHARGES

UK prices include UK VAT where applicable and there is nothing further to pay on delivery. For orders delivered outside the United Kingdom, any import duties, taxes or customs handling fees charged by the destination country are the responsibility of the recipient unless they are collected from you at checkout.

TRACKING

You will receive a tracking link by email as soon as your order is dispatched. Tracking can take several days to begin updating after dispatch, which is normal and does not mean your parcel is lost.

ORDERS WITH MORE THAN ONE ITEM

Where an order contains several items, they may be dispatched and arrive in separate parcels on different days. You are not charged extra for this.

IF YOUR ORDER IS LATE

If your order has not arrived within 30 working days of being placed, please contact us. We will investigate with the carrier and, if the parcel cannot be located, send a replacement or refund you in full.

DELIVERY ADDRESSES

Please check your delivery address carefully before completing checkout. We cannot change the address once an order has been dispatched. If a parcel is returned to sender because of an incorrect or incomplete address, we will contact you to arrange redelivery.

RETURNS

For returns and cancellations, including your statutory right to cancel, please see our Return and Refund Policy.

CONTACT

Questions about delivery? Email torospanos@gmail.com and we will reply within one business day.